Privacy policy for the Handover app
Version dated October 28, 2026.
1. Who we are and what this covers. GLOMOS SERVICE (individual entrepreneur), address: 47/2 Aktyubinskaya St., office 34, Aktobe, Aktobe Region, Republic of Kazakhstan, e-mail: info@glomos.kz. This policy covers two kinds of data: portal data the App works with (sections 2–5), and data the Licensor processes itself: support requests and technical logs of the handover.glomos.kz website (sections 6–7). It does not replace the Customer's own documents as the controller of its portal data, or the documents of the cloud Bitrix24 provider.
2. Portal data. The App runs in the administrator's browser inside the Bitrix24 portal. Its files are served by Bitrix24; the handover.glomos.kz website is not used while the App runs. The App works with portal data only through that portal's programming interface. Depending on the operation, it reads and changes information about employees and other people in tasks, CRM, workgroups, departments and Drive files: names, positions, IDs, photos, contact details, item names, links between items and the contents of copied files. The scope depends on the chosen function, the administrator's rights and the portal's data.
3. Our role for portal data. In normal operation the App does not send portal data to the Licensor or to anyone else: data flows between the administrator's browser and the portal's infrastructure. The App has no server, database, analytics, advertising tags or third-party trackers of its own. The Licensor does not receive or store portal data, does not decide why it is processed and does not process it on the Customer's behalf. For portal data, the Licensor supplies software without receiving or accessing that data in the standard operating mode. The Customer decides the purposes, data, recipients and retention. Hosting of the portal and the work of the cloud provider are governed by the Customer's agreements with that provider. Access to portal data is not part of support. If processing of portal data by the Licensor is ever needed, the parties will agree data processing terms under applicable law before it starts.
4. Customer duties. Before using the App, the Customer ensures a lawful basis for processing, the required notices and, where needed, consent. Acceptance of the license by an administrator is not consent of employees, clients or other people. The receiving employee gets only the information and access needed for their duties. The CSV report is downloaded by the Customer to its own device; the App does not keep it.
5. What is stored in the browser. One setting, the sound mode, is stored in the browser's local storage. It persists between sessions until the user or the browser deletes it. It contains no personal data and is not used for identification, analytics or advertising. The App does not use cookies.
6. Support requests. When you write to info@glomos.kz or via WhatsApp, or call +7 700 805 05 05, the Licensor processes your name, contact details and the content of your request to answer it and fix problems. We do this because we have a legitimate interest in answering requests about our App. The mail server that stores e-mails is hosted by Hetzner Online GmbH in Germany. A request is kept for one year after it is closed and then deleted; information needed to meet our legal obligations, or to establish, exercise or defend legal claims, is kept on those grounds until that need ends. Please do not send passwords, access keys, CSV reports or portal employee data. WhatsApp messages are also processed by the messenger's operator under its own terms.
7. Website logs. When you open handover.glomos.kz, the web server in the Republic of Kazakhstan records the IP address, time of the request, the page address and browser details. We keep these records because we have a legitimate interest in security and troubleshooting. They are kept for no more than 15 days and then deleted automatically, and access to them is restricted. They are not used for advertising or analytics and are not shared with third parties other than the hosting provider that runs the server in the Republic of Kazakhstan, and except where the law requires it.
8. Your rights. For portal data, contact the company that owns the portal: the Licensor has no access to that data and cannot change it. For data the Licensor processes itself (sections 6 and 7), write to info@glomos.kz: you can ask what data we hold, ask to correct or delete it, object to processing based on legitimate interest, ask us to restrict processing, receive your data in a portable form where the law provides for it, withdraw consent where processing is based on consent, and complain to the data protection authority or a court in your country. In the United Kingdom this is the Information Commissioner's Office (https://ico.org.uk/make-a-complaint/). We do not sell personal information and do not disclose it for cross-context behavioural advertising. The service providers involved in support and hosting are described in sections 6 and 7.
9. Security. Access to the support mailbox is limited to people who need it to answer requests. Connections to the website are protected by HTTPS.
10. Changes. A new version is published at https://handover.glomos.kz/en/privacy/ with its date, and material changes are described. Publishing a new version is not consent of data subjects and does not authorise new processing of portal data.